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Terms & Conditions

The service we provide

The primary purpose of the TradeKart App is to connect you (the ‘Customer’) with local ‘Merchants’ so you can order items, which are then collected from the Merchant and delivered by TradeKart. This is our ‘service’. TradeKart is therefore acting as an Agent on the behalf of the Merchants to manage the transaction & fulfilment of the order between customers & our Merchant partners.

TradeKart is an account-based App

The App is designed for Tradespeople however anyone can download it and use the service. In order to use the TradeKart App you need to be over 18 years old, register with us for an account and secure it with a password. It is your responsibility to keep your account for your sole use & you will remain responsible for all orders placed on your account. TradeKart accepts no responsibility for any loss arising from someone other than you logging into to your account, unless access to your account has been gained due to TradeKart failing to keep your account secure.

There is a facility in your account profile to close your account at any time should you wish to do so. Equally, TradeKart can close your account if we believe our service is being abused. Examples of this include, but are not limited to, allowing others to use your account, being abusive to TradeKart staff, abuse or misuse of dedicated promotional codes and discounts, publication of false or defamatory statements about TradeKart without substantial evidence or direct relation to the customer’s personal experience with orders or service,  raising repeated unsubstantiated complaints, &/or claiming refunds that are not valid. Any credit owing to you on an account that is closed will be settled back to any registered card on your account.

Your use of the TradeKart App & website

Use of the TradeKart App & website are governed by these Terms & Conditions. Information & materials provided by TradeKart are for informational purposes only (as opposed to being advisory) & are for you to use in the pursuit of lawful endeavors. Whilst we will make every effort to keep all information as up to date as possible at all times, we accept no liability for the accuracy of information displayed on the TradeKart App or website; nor for the TradeKart App or website being unavailable for any period of time. You may view, download & copy information & materials available on the TradeKart App or website for your personal use; & within your organisation in support of TradeKart’s services. You agree not to modify or revise any of the material in any manner, retaining all copyright & other proprietary notices as contained in the original materials on any copies of the materials. No other use of the materials or information is authorised. Failure to observe these conditions may result in civil &/or criminal liabilities.

When interacting with the TradeKart App & website you agree to comply with the following standards:

  • Observe all applicable laws
  • Do not advocate, promote, condone or assist any unlawful act
  • Make accurate statements of fact
  • Only make statements relating to opinion if they are genuinely believed
  • Refrain from making any deceitful, defamatory, obscene, abusive, offensive, discriminatory, hateful or inflammatory comments; intentionally or otherwise
  • Be transparent as to your identity
  • Do not purchase products from TradeKart with the intent to resell through other channels

TradeKart may, in its sole discretion, terminate or suspend your access to all or part of the TradeKart App &/or website for any reason, including - but not limited to – breach of these Terms & Conditions. If access is terminated, restrictions, representations, warranties, indemnities & limitation of liabilities will all remain in place.
If TradeKart determines that a customer’s actions violate our Terms & Conditions, TradeKart reserves the right to take any further necessary action.

Our Service is geo-fenced

Merchants who are signed up with TradeKart provide a feed of stock availability & pricing to you (the tradesperson) via the TradeKart App. Based on your location (specifically your delivery location), TradeKart determines the area in which participating Merchants will have their products shown to you. TradeKart also offers the delivery slots available to fulfil any order(s) you place with any Merchant(s). If you are outside of a geo-fenced area in which TradeKart is operating (or all delivery slots are taken) you will not be able to place an order.

Pricing, Discounts & Payment

Prices are in real time, as determined by the Merchant & are displayed showing inclusive & exclusive of VAT (where applicable). When placing an order, you will also choose a delivery slot from the available list displayed. The total price for your order, including any delivery charge, will be shown on the check out page, where there is also the facility to apply a valid discount code if you have one. Payment is finalised in the App via credit/debit card or other payment facility if TradeKart make it available (e.g., Apple Pay); after which you will receive a confirmation notice & be able to track the progress of the delivery.
Discount and promotional codes are issued to customers by TradeKart at specific times throughout their customer lifecycle. These codes are intended for use by the customer they have directly been issued to. Should TradeKart believe that promotional and discount codes are being used outside of their intended use, outlined within these T&C’s, TradeKart reserves the right to suspend all accounts associated with the misuse of specific promotional codes with immediate effect.

 

Delivery

You must be available to receive the order during the chosen delivery window selected at checkout. If, for any reason, you will be unable to take receipt of the delivery please contact us as soon as possible via the TradeKart App. Equally, if for any reason our TradeKart Driver is delayed, we will notify you as soon as possible & make every effort to minimise any inconvenience you may encounter as a result.
In the event that a recipient is unavailable to receive the delivery within the service timeframe, and the delivery driver has not been able to reach the end recipient using the provided details, the driver will return the item to the merchant. In such cases, customers may request a refund for the material value of the products ordered or arrange for re-delivery at a later time. However, delivery fees are non-refundable and will not be reimbursed.
Across our national network of delivery partners, we endeavor to assign an appropriate vehicle for your delivery within the delivery window selected. In the unlikely event that we are unable to source a courier for your delivery, we will update you of this once all options have been exhausted, cancel the order, and process a full refund.

Cancellation

You may cancel an order for a full refund (including any applicable delivery charge) anytime up until it is dispatched. Please notify us via the live-chat function within the TradeKart App. Once your order has been dispatched you will need to take delivery of the ordered items & then return unwanted items to the Merchant you transacted with. Any refund for the items will be subject to the Merchant’s refunds policy. Any applicable delivery charge paid to TradeKart for delivery of the items is non-refundable. Where promotional offers and discount codes are used for orders that are cancelled or not fulfilled, remuneration to the value of the discount code or promotion is at the sole discretion of TradeKart.

Remedial action

In keeping with your rights to receive goods that are of satisfactory quality & comply with their description, please advise us if you receive a delivery that fails to meet these rights. TradeKart commits to working with you to find a suitable remedy. For your part we may require certain information to be provided, such as photo if an item is suffering from a defect that is visible. Actions that TradeKart may take, include issuing of a discount code redeemable against a future purchase, part refund, replacement of item(s) or full refund.

Any issues with an order must be reported to TradeKart within 24 hours of delivery or attempted delivery. Failure to do so may limit our ability to assist, including offering refunds or resolutions.

Age restricted & regulated products

Within the trade industry there are certain products that may be considered hazardous (flammable liquids, solvents, accessories that have a sharp edge) and may therefore carry age restrictions. As TradeKart is an account-based App with sign up conditional on being 18 years of age, orders can be placed for any items without restriction. However, upon delivery of items ordered that carry age restrictions, the TradeKart driver may require photo proof of identity (& therefore age) before completing the delivery. If the recipient of an order cannot prove their age (or appears to be under the influence of alcohol or drugs) the TradeKart driver will refuse to deliver age restricted items. In such circumstances, there will be no remedial action for you having paid for an order but not received the items in question.